Product FAQs

A majority of our teas are suitable for vegans and vegetarians, and contain natural flavourings with no animal products used in production.

Some of our teas containing add ins such as chocolate drops and brittle do contain dairy, so for this reason, we recommend checking the allergen information on the product page of any tea you're interested in trying.

We list all allergens (nuts & dairy) and whether a tea is vegan-friendly and gluten free on each page.

The Tea Centre uses a minimal amount of nature-identical flavour in some of its black and green tea fusions. Nature-identical flavour is essence that we synthesise in a lab so that it’s identical to those found in nature. A common misconception is that nature-identical flavour is used to mask a poorly blended tea. The opposite is the case at The Tea Centre!

There exists some natural essences in the world that are simply impossible to collect on a commercial scale or can only be extracted at the detriment of wildlife and their environment. When this is the case, The Tea Centre will use nature-identical flavour to ensure that the tea you drink has optimal flavour, is eco-friendly, has no contaminates, and comes at an affordable price point. Using nature-identical flavour also creates consistency in the taste of our tea across different seasons.

Tea doesn't necessarily expire, however it may lose some of its character and intensity over time.

If stored correctly in a cool, dark, and dry place, you can expect to get up to 2 years our of your tea leaves at optimum freshness - that is, if you don't drink it all by then!

We recommend storing your tea in airtight tins or glass containers that are hidden away from direct sunlight to ensure your tea remains at it's best.

The caffeine content in your cup of tea can vary depending on the type of tea and amount used.

Black tea typically contains between 40-50mg of caffeine per cup, and Green tea typically contains between to 30-40mg of caffeine per cup (based on a 200ml cup of tea) - For comparison, a cup of coffee typically contains 80-100mg.

For caffeine sensitive tea lovers, we recommend checking out our range of Decaf Teas, Herbal Teas, Fruit Tisanes, and Rooibos Teas, as these are naturally caffeine free alternatives to Black and Green teas.

Every tea will have it's own ideal brewing instructions to ensure the perfect cup. You can find brewing instructions on the back of every tea tin/box/bag you purchase, as well as on each tea's product page on our website.

You can explore our handy brewing guide to find instructions on how to brew many different types of tea.

Brand FAQs

If you have a question, issue, or something else, we're here to help! You can contact us via our contact page by filling out a contact form or alternatively, you can get in touch with our warehouse and head office tea-m via email at info@theteacentre.com.au.

We will get back to you as soon as possible during our operating hours, from Monday to Friday between 8am and 4pm.

We're always on the look out for talented and passionate tea lovers to join our growing tea-m!

All current vacancies for roles in our stores, warehouse, and head office are posted & regularly updated on our employment page and LinkedIn profile.

The Tea Centre consciously sources our teas from reputable and trusted suppliers across the globe. All suppliers follow stringent quality standards and country-specific guidelines to ensure the finest quality & flavour in every cup. Learn more about our quality testing here.

We stand by the quality of our teas, so If you are unhappy with your purchase for any reason, please send our customer service team an email at info@theteacentre.com.au and we will resolve the issue as soon as possible.

The Tea Centre is proud to offer eco-friendly packaging - and we're always looking for ways to improve further and reduce the use of single-use plastics.

Our loose leaf teas are packaged in biodegradable, food-safe paper pouches in various sizes. We also offer a variety of pre-packed and empty tea tins, and encourage customers to bring in their own tin in-store to be refilled if they wish to eliminate extra packaging.

Our tea bags are biodegradable, GMO-free and made from 100% natural sugar cane - these are packaged in heat-sealed natureflex bags which are also biodegradable.

At The Tea Centre, we're big believers in reducing unecessary packaging where possible, so we encourage customers to bring their empty tea tins back to store to be filled up at no added cost.

Don't have a tin? No worries - we sell a variety of air tight tea tins to keep your tea fresh. You can also get creative and repurpose any old jars, food storage containers, or bottles with a lid.

On Tuesdays, take advantage of our Tin Top-up Tuesdays and receive 20% off when you refill a tin in-store!

The Tea Centre is proud to have a wholesale partnership offering that works with a variety of service-based businesses, including cafes, restaurants, hotels, and more.

To become a wholesale partner, you typically need to provide a valid business license and agree to our minimum order quantities. We're happy to discuss your needs further and provide samples if required.

You can view our wholesale application to learn more.

The The Centre is able to offer a wide range of corporate gifts including tea gift sets, custom tea blends, and more!

We also offer options for co-branding to create truly memorable and customisable gifts.

Our team can provide recommendations based on your needs and budget to help you choose the perfect gifts for your staff and clients.

Shipping & Returns FAQs

If you'd like to send your gift directly to the recipient, you can enter their details at checkout, and our team will ensure your gift is sent with no price tags or packing invoice.

If you'd like your order gift wrapped, this can be purchased as an add-on. Be sure to leave a message for your recipient during checkout, and our team will include this on a postcard in the order.

We use Australia Post for deliveries. The below timelines are a general estimate of standard service delivery times. Please note that these are estimates only.

Brisbane, Sydney, Melbourne or Canberra - 1-3 business days

Regional QLD, NSW, VIC - 3-10 business days

Adelaide, Perth, Darwin, Hobart - 4-8 business days

Rural WA, NT, SA, TAS - 4-14 business days

Orders will be dispatched from our Brisbane warehouse from Monday to Friday (excluding public holidays). Orders are generally dispatched within 1-3 business days of being placed.

We offer free standard shipping on online orders over $70, with the option to upgrade to express shipping for $9.99.

For orders less than $70, we charge a flat rate $9.99 standard shipping fee, with the option to upgrade to express shipping for $19.99

The Tea Centre is able to ship your order anywhere within Australia - including to home addresses, PO boxes, military addresses, and parcel lockers.

Orders are automatically set to ‘Authority to Leave’ unless you specify otherwise in the delivery instructions field. Be sure to add special delivery instructions in the ‘Order Notes’ box provided at checkout if required.

Unfortunately, The Tea Centre is currently only able to ship orders inside of Australia due to international shipping regulations regarding plant matter like tea.

For tea:

If you are unhappy with your purchase for any reason, send our customer service team an email on info@theteacentre.com.au and we will resolve the issue as soon as possible. While The Tea Centre is 100% committed to ensuring customer satisfaction, we, unfortunately, can not offer exchanges or accept tea returns due to Australian health regulations.


For teawares:

Refunds are offered on all faulty teaware products. If you have a faulty or broken product, please notify us via our contact form as soon as you are aware of the problem and organise for a repair, replacement or refund. The standard warranty across most products is twelve (12) months.

Please note that repairs are carried out by the manufacturer and not by The Tea Centre. In some cases, repairs cannot be made and in such an event we will endeavour to have the item replaced or will be happy to offer a refund.

If you are not satisfied with your teaware purchase, please contact us within thirty (30) days of purchase via our contact form. Exchanges can be made in person at one of our stores (proof of purchase must be provided and the item still in its original condition) or the product can be returned by post and we will be happy to offer an exchange or an online store credit within five business days of receiving the returned product.

Warranty claims must be made within twelve (12) months of purchase. However, if you have changed your mind and would like to exchange a product please advise us within thirty (30) days from the date of purchase.