Product FAQs

Are The Tea Centre's teas suitable for Vegans & Vegetarians?

A majority of our teas are suitable for vegans and vegetarians, and contain natural flavourings with no animal products used in production.

Some of our teas containing add ins such as chocolate drops and brittle do contain dairy, so for this reason, we recommend checking the allergen information on the product page of any tea you're interested in trying.

We list all allergens (nuts & dairy) and whether a tea is vegan-friendly and gluten free on each page.

What flavours are used in The Tea Centre's teas?

At The Tea Centre, we use a combination of natural and nature-identical flavourings in some of our black and green fusions to enhance the tea’s aroma and taste. 

Natural flavours are extracted directly from fruits, plants, herbs, or spices. 

Natrue-identical flavours are compounds created in a lab to be chemically identical to those found in nature. These are used sparingly, and only when the natural ingredients are too subtle, rare, or unsustainable in large amounts. 

We never use flavours to make poor-quality tea. Instead, each addition is carefully considered to complement our teas and ensure a consistently vibrant flavour, all while respecting the environment and maintaining high standards. 

It is important to note that, as nature-identical flavours are identical, they can still trigger allergies. If you are curious about the ingredients used or have allergies, ask our friendly tea experts in-store or online.

Does tea 'expire'?

Tea doesn't necessarily expire, however it may lose some of its character and intensity over time.

If stored correctly in a cool, dark, and dry place, you can expect to get up to 2 years our of your tea leaves at optimum freshness - that is, if you don't drink it all by then!

We recommend storing your tea in airtight tins or glass containers that are hidden away from direct sunlight to ensure your tea remains at it's best.

How much caffeine is in tea?

The caffeine content in your cup of tea can vary depending on the type of tea and amount used.

Black tea typically contains between 40-50mg of caffeine per cup, and Green tea typically contains between to 30-40mg of caffeine per cup (based on a 200ml cup of tea) - For comparison, a cup of coffee typically contains 80-100mg.

For caffeine sensitive tea lovers, we recommend checking out our range of Decaf Teas, Herbal Teas, Fruit Tisanes, and Rooibos Teas, as these are naturally caffeine free alternatives to Black and Green teas.

How do I brew my tea?

Every tea will have it's own ideal brewing instructions to ensure the perfect cup. You can find brewing instructions on the back of every tea tin/box/bag you purchase, as well as on each tea's product page on our website.

You can explore our handy brewing guide to find instructions on how to brew many different types of tea.

Brand FAQs

I need help with something. How do I contact The Tea Centre?

If you have a question, issue, or something else, we're here to help! You can contact us via our contact page by filling out a contact form or alternatively, you can get in touch with our warehouse and head office tea-m via email at info@theteacentre.com.au.

We will get back to you as soon as possible during our operating hours, from Monday to Friday between 8am and 4pm.

I Want to Work for The Tea Centre!

We're always on the look out for talented and passionate tea lovers to join our growing tea-m!

All current vacancies for roles in our stores, warehouse, and head office are posted & regularly updated on our employment page and LinkedIn profile.

Are The Tea Centre's teas quality tested?

The Tea Centre consciously sources our teas from reputable and trusted suppliers across the globe. All suppliers follow stringent quality standards and country-specific guidelines to ensure the finest quality & flavour in every cup. Learn more about our quality testing here.

We stand by the quality of our teas, so If you are unhappy with your purchase for any reason, please send our customer service team an email at info@theteacentre.com.au and we will resolve the issue as soon as possible.

Is The Tea Centre's packaging eco friendly?

The Tea Centre is proud to offer eco-friendly packaging - and we're always looking for ways to improve further and reduce the use of single-use plastics.

Our loose leaf teas are packaged in biodegradable, food-safe paper pouches in various sizes. We also offer a variety of pre-packed and empty tea tins, and encourage customers to bring in their own tin in-store to be refilled if they wish to eliminate extra packaging.

Our tea bags are biodegradable, GMO-free and made from 100% natural sugar cane - these are packaged in heat-sealed natureflex bags which are also biodegradable.

Can I refill my tea tin in store?

At The Tea Centre, we're big believers in reducing unecessary packaging where possible, so we encourage customers to bring their empty tea tins back to store to be filled up at no added cost.

Don't have a tin? No worries - we sell a variety of air tight tea tins to keep your tea fresh. You can also get creative and repurpose any old jars, food storage containers, or bottles with a lid.

On Tuesdays, take advantage of our Tin Top-up Tuesdays and receive 20% off when you refill a tin in-store!

Does The Tea Centre have a Wholesale offering?

The Tea Centre is proud to have a wholesale partnership offering that works with a variety of service-based businesses, including cafes, restaurants, hotels, and more.

To become a wholesale partner, you typically need to provide a valid business license and agree to our minimum order quantities. We're happy to discuss your needs further and provide samples if required.

You can view our wholesale application to learn more.

Does The Tea Centre offer corporate gifting?

The The Centre is able to offer a wide range of corporate gifts including tea gift sets, custom tea blends, and more!

We also offer options for co-branding to create truly memorable and customisable gifts.

Our team can provide recommendations based on your needs and budget to help you choose the perfect gifts for your staff and clients.

Shipping & Returns FAQs

Can I send a gift directly to the recipient?

If you'd like to send your gift directly to the recipient, you can enter their details at checkout, and our team will ensure your gift is sent with no price tags or packing invoice.

If you'd like your order gift wrapped, this can be purchased as an add-on. Be sure to leave a message for your recipient during checkout, and our team will include this on a postcard in the order.

How long does delivery take?

We use Australia Post for deliveries. The below timelines are a general estimate of standard service delivery times. Please note that these are estimates only.

Brisbane, Sydney, Melbourne or Canberra - 1-3 business days

Regional QLD, NSW, VIC - 3-10 business days

Adelaide, Perth, Darwin, Hobart - 4-8 business days

Rural WA, NT, SA, TAS - 4-14 business days

Orders will be dispatched from our Brisbane warehouse from Monday to Friday (excluding public holidays). Orders are generally dispatched within 1-3 business days of being placed.

How much does shipping cost?

We offer free standard shipping on online orders over $70, with the option to upgrade to express shipping for $9.99.

For orders less than $70, we charge a flat rate $9.99 standard shipping fee, with the option to upgrade to express shipping for $19.99

Where can The Tea Centre ship online orders to?

The Tea Centre is able to ship your order anywhere within Australia - including to home addresses, PO boxes, military addresses, and parcel lockers.

Orders are automatically set to ‘Authority to Leave’ unless you specify otherwise in the delivery instructions field. Be sure to add special delivery instructions in the ‘Order Notes’ box provided at checkout if required.

Unfortunately, The Tea Centre is currently only able to ship orders inside of Australia due to international shipping regulations regarding plant matter like tea.

What is The Tea Centre's refund & returns policy?

For tea:

If you are unhappy with your purchase for any reason, send our customer service team an email on info@theteacentre.com.au and we will resolve the issue as soon as possible. While The Tea Centre is 100% committed to ensuring customer satisfaction, we, unfortunately, can not offer exchanges or accept tea returns due to Australian health regulations.


For teawares:

Refunds are offered on all faulty teaware products. If you have a faulty or broken product, please notify us via our contact form as soon as you are aware of the problem and organise for a repair, replacement or refund. The standard warranty across most products is twelve (12) months.

Please note that repairs are carried out by the manufacturer and not by The Tea Centre. In some cases, repairs cannot be made and in such an event we will endeavour to have the item replaced or will be happy to offer a refund.

If you are not satisfied with your teaware purchase, please contact us within thirty (30) days of purchase via our contact form. Exchanges can be made in person at one of our stores (proof of purchase must be provided and the item still in its original condition) or the product can be returned by post and we will be happy to offer an exchange or an online store credit within five business days of receiving the returned product.

Warranty claims must be made within twelve (12) months of purchase. However, if you have changed your mind and would like to exchange a product please advise us within thirty (30) days from the date of purchase.

Loyalty FAQs

How do I Join The Tea Treasury?

To join The Tea Treasury, simply create an account on our website & follow the prompts via email.

Once registered, you will automatically be enrolled in our loyalty program & be able to enjoy our member-exclusive benefits.

What if I’m already a Leaf Lover Loyalty member?

If you’re an existing member with our previous ‘Leaf Lover’ loyalty program, you don’t need to do anything - we’ve taken care of everything for you.

Simply log in to your account like you normally would to enjoy your member benefits.

How do I move up a tier?

You will automatically be moved up a tier according to how much you spend.

How do I see my tier level?

You can see your tier level at any time by logging into your account and opening the  loyalty widget found towards the bottom of your screen.

Do My Previous Orders Count towards my tier level?

Yes, if you have purchased from January 1st 2025, your orders will count towards your annual spend.

Orders made prior to this date have not been used to calculate your tier level.

Does my tier level expire in The Tea Treasury?

Yes, points expire after 12 months, as your loyalty tier is based on yearly spend with The Tea Centre. 

If you do not meet the minimum spend within the year, you will move down to the tier level below.

Does my membership work in-store and online?

Yes, as long as you are using the same email address. When shopping online, ensure you are logged in to your account. 


When shopping in-store, let our friendly tea-m know that you’re a member at checkout, and your order will be processed under your account.

Do I have to use my email address? Can I use my mobile number instead?

When creating your account in-store, you will have the option to sign up with your name and email address or mobile number.

When creating an account online, you must use your email address. We always recommend adding an email address when signing up or else you cannot receive loyalty notifications or log into your customer loyalty account.

Once your account is created, you can add a mobile number as well as an email address.

If I have multiple loyalty accounts under different email addresses, can these be merged?

No. Unfortunately we are unable to merge Loyalty accounts at this stage. Please ensure that you are using the same account to place all of your future orders.

I don’t want to be part of The Tea Treasury anymore. How do I delete my account?

Please email our tea-m at info@theteacentre.com.au to request to delete your loyalty account.

What are the terms and conditions?

The Tea Centre reserves the right to change members of The Tea Treasury's earn options, loyalty rewards, reward T&Cs, and cancel coupons at any time.

You can view all our policies here.